Privacy policy

BROKE NOT BROKEN

BROKE NOT BROKEN (“we”, “our”, “us”) operates the website brokenotbroken.in. This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect
When you use our website or place an order, we may collect your name, email address, phone number, shipping and billing address, and payment-related information. Payment details are processed securely by third-party payment gateways and are not stored by us.

Account Information
Users may create an account on our website. Account details are used only to manage orders and improve user experience.

How We Use Your Information
We use your information to process and deliver orders, send order updates and confirmations, share promotional offers, and improve our website and services.

Third-Party Services
We may share necessary data with payment gateway providers, courier and logistics partners, analytics tools such as Google Analytics, and marketing tools such as Meta/Facebook Pixel. These third parties receive only the information required to perform their services.

Data Security
We take reasonable steps to protect your personal data. However, no method of online transmission or electronic storage is completely secure.

Cookies
Our website uses cookies to enhance user experience and analyze website traffic.

Your Rights
You may contact us to access your personal data or request correction or deletion, subject to legal obligations.

Contact Information
Email: brokenotbroken.in@gmail.com
Address: F Block, Badarpur Border, New Delhi – 110044, India